Refund policy
Last updated: October 9, 2026
We want you to be happy with everything you receive from Bamvello. If something isn't right, here is how we'll make it right.
Damaged, defective or wrong items
If your item arrives damaged, defective, or isn't what you ordered, contact us through our contact page within 14 days of delivery with your order number and a photo of the problem. We will send a free replacement or give you a full refund, including any shipping you paid for that item. In most cases you won't need to send the item back.
Changed your mind
You can return most items within 30 days of delivery if they are unused, in their original condition and packaging.
- Contact us first through our contact page to request a return. We'll reply with the return address and instructions. Items sent back without a return request can't be accepted.
- Return shipping costs are the customer's responsibility. Because our items ship from international warehouses, the return address may be outside your country; we'll tell you before you send anything.
- We recommend a tracked shipping service. We can't be responsible for returns lost in transit.
- Kits must be returned complete.
Items we can't accept back
For hygiene reasons, we can't accept change-of-mind returns of personal care items once opened or used: toothbrushes, hairbrushes, combs and loofahs. These items are still fully covered if they arrive damaged or defective.
Refunds
Once we receive and inspect your return, we'll email you to confirm. Approved refunds go back to your original payment method within 10 business days. Your bank or card provider may take a few extra days to show it. Original shipping costs are not refunded for change-of-mind returns.
Cancellations
You can cancel your order for a full refund before it ships. Contact us through our contact page as soon as possible.